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BlackSmith & Co.
FAQ
What is my ring size?
Blacksmith & Co. will guarantee your item to be the size ordered. Please get your finger measured at a local jewelry store, or we can send you a finger gauge. If you are choosing a wide band, request that the sizing be done with a wide finger gauge. After you place your order, we have a unique method of verifying your finger size to guarantee that your custom, comfort fit ring will fit exactly right. If your ring is delivered in a size other than what was ordered, we will replace or resize the band at no additional charge.
What are metal weights?
Blacksmith & Co. strongly believes in manufacturing jewelry weights that reflect the noble essence of luxury. Please note that all weights shown are estimated and may vary by 5-10%. We take every measure to insure our jewelry piece reflects the true nature of custom jewelry and will meet your satisfaction.
Why was my order rejected?
Blacksmith & Co. reserves the right to reject any order at our discretion for any reason, especially related to orders that may be considered, by us, high risk or unverifiable, especially for credit card orders or orders related to credit cards, such as credit card checks. Blacksmith & Co. reserves the right to determine whether a credit card purchase may be fraudulent or suspect and refuse an order if we feel that the order in question may be of a suspicious nature. Blacksmith & Co. reserves the right to call customers at the contact phone number provided in order to verify orders and/or to clarify any orders that need to be clarified or to let a customer know if we are out of stock on a particular item. However, Blacksmith & Co. will not give out or sell any of our customer's information, including phone numbers, emails, or addresses. These are kept strictly private. Please refer to our privacy policy.
What payment methods do you accept?
You may pay with your Visa, MasterCard, Discover or you may also pay with a personal/business check (15day waiting period), cashiers check or money order in the mail. Payment of one-half of the total order is required as a down-payment upon order confirmation. The balance is due before shipping. You may use any of the following methods:
· Submit your order using our (order forum icon),
· Email us at sales@blacksmithandcompany.com
· Phone us at 847.740.5412
· Fax us at 847.740.5412
· or by US mail at Blacksmith & Co. attn: Customer Service P.O.Box 883, Round Lake Beach, IL 60073
What is the delivery time?
In most cases, your custom jewelry is fabricated after you order it. Standard turnaround time is 4-10 weeks from the date of deposit. A large percentage of our gemstones are custom cut for each item. We also offer our signature series gemstone laser engraved with the company trademark, this is a complimentary service. We believe it allows you to make the statement of quality and workmanship in your jewelry and proves a high level of security for your purchase. This branding insures your gemstone was hand picked by our certified GIA Gemologist and cut by our award winning lapidaries. You will be informed of an estimated shipping date at the time your order is received and we have contacted you for confirmation. On the limited edition and semi-custom jewelry collections, the item may or may not be available immediately. Contact us for details.
What happen if I need to return product?
Your purchase is completely fabricated upon your order, and every effort will be made to ensure that the jewelry is exactly what you requested. Due to the nature of custom/semi-custom jewelry and the uniqueness of each item we will not process return credit of the purchase price. All sales on semi/custom jewelry are final sales only. In the event that you are less than completely satisfied, we will make every effort to resolve the issue to your approval.
Limitations
In rare cases, some individuals have allergic or chemical reactions to certain metals, which we cannot foresee. Returns will not be granted for this, each case will be reviewed by our customer advocate department.
How is my purchase packaged?
Your jewelry order will be packaged in a luxurious presentation box. Your order can be gift wrapped as well, upon request.
How do you shipping?
Your order will be shipped via Fed-Ex ground. Please add for overnight shipping, handling, and insurance for all U.S. orders up to 5000.00. Orders over 5000.00 will incur additional insurance charges. Shipping, handling and insurance on International orders is 200.00 and you should be aware that additional fees may levied by your country's Customs entity. Orders over 10000.00 will incur additional insurance charges.
What is signature delivery?In order for us to be able to insure your jewelry for its full value when we ship, it is required also that we obtain a signature from you upon delivery on all orders and for all Express shipments. This means that someone has to be at your shipping address to sign for the package, or the shipping company will leave you a slip with your tracking # and delivery options. You can then pick up your package the same night at your specified shipping company station nearest you or delivery will be re-attempted 2 more times before the package is sent back to us automatically. If package is returned due to non-pickup additional shipping charges will apply.
Can I ship to a P.O. Box?
Fed Ex, and UPS do not ship to PO Boxes, so please be sure to indicate a physical shipping address when ordering.
Do I pay sales tax?
Nevada residents, please add 8.1% sales tax.
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