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What is Palladium?
Palladium is one of six metals in the platinum family. It has similar characteristics of platinum, such as high melting temperature, cool gray color, durability and rarity; however, it is much less dense (lower specific gravity). Palladium is light gray, noble, malleable, lightweight, hypoallergenic, and easy to finish and polish, does not require rhodium plating, does not tarnish, and has desirable, platinum-like setting and forming characteristics. Blacksmith and Company strongly supports this new metal on the market stamped Pd950 that is 950 parts palladium (out of 1000). It has the color and wear characteristics of platinum, however, it has greater depth luster! This is a wonderful metal to use when you want that strong white metal color without rhodium plating. Because it is also lighter than platinum, nearly half the weight, more intricate necklaces and bracelets can be made capable of bearing larger gemstones with no gain in overall weight. For the same reason, Palladium can be an especially good choice in earrings. With the price of platinum and gold reaching recent highs, use of palladium for jewelry has seen renewed interest domestically and abroad. After simulated wear tests, Pd950 has a 15% greater wear resistance over 14k white gold. For comparison, under identical test conditions 950 Platinum has a 23% greater wear resistance over 14k white gold. Click here for more info..
What is my ring size?
Blacksmith & Co. will guarantee your item to be the size ordered. Please get your finger measured at a local jewelry store, or we can send you a finger gauge. If you are choosing a wide band, request that the sizing be done with a wide finger gauge. After you place your order, we have a unique method of verifying your finger size to guarantee that your custom, comfort fit ring will fit exactly right. If your ring is delivered in a size other than what was ordered, we will replace or resize the band at no additional charge.
What are metal weights?
Blacksmith & Co. strongly believes in manufacturing jewelry with weights that reflects the noble essence of luxury. Metal weight insures the strength of your jewelry as well as it resistance to facture, physical surface wear, or mal-forming under normal use. Blacksmith & Co. will not use inferior metals, nor sub-standard thin metal design in order to drive profits. Blacksmith & Co. has positioned itself as a vertical company and controls all aspects of production. This allows us to provide a superior unique product at a price point you can enjoy. We utilize many old world techniques in combination with the latest technology to insure your jewelry purchase last from generation to generation. Many manufactures offer mass produced designer jewelry at lower price points but the quality, lack of craftsmanship, metal weight and sub-standard manufacturing techniques will not insure the longevity of your purchase. No other manufactures offer designer semi-custom jewelry lines with the quality metal and metal weight as Blacksmith & co. provides to your private jewelry collection. Please note that all weights shown are estimated and may vary by 5-10%. We take every measure to insure our jewelry piece reflects the true nature of custom jewelry and will meet your satisfaction.
Why was my order rejected?
Blacksmith & Co. reserves the right to reject any order at our discretion for any reason, especially related to orders that may be considered, by us, high risk or unverifiable, especially for credit card orders or orders related to credit cards, such as credit card checks. Blacksmith & Co. reserves the right to determine whether a credit card purchase may be fraudulent or suspect and refuse an order if we feel that the order in question may be of a suspicious nature. Blacksmith & Co. reserves the right to call customers at the contact phone number provided in order to verify orders and/or to clarify any orders that need to be clarified or to let a customer know if we are out of stock on a particular item. However, Blacksmith & Co. will not give out or sell any of our customer's information, including phone numbers, emails, or addresses. These are kept strictly private. Please refer to our privacy policy.
Return Policy
Your purchase is completely fabricated upon your order, and every effort will be made to ensure that the jewelry is exactly what you requested. Due to the nature of semi-custom jewelry and the uniqueness of each item we will not process a full return credit of the purchase price. All jewelry product returns will be assessed the industry standard 30% restocking fee. All sales on custom jewelry are final sales only. All Timepieces will be assessed the industry standard 25% restocking fee. No returns will be accepted after 10 days of the initial shipment arrival to the customer. Returns must be made within 10 days of “Return Authorization” date. Return shipment must be marked with an RA number or the package will be rejected. An RA number can be requested via Customer Service. A copy of your receipt must accompany all returns. Product must be undamaged and all supporting packaging and tags must be return. All timepieces must be unworn with tags in place or the return will be rejected. We reserve the right to evaluate and reject all products returned that fails to meet the guidelines of the return policy. In the event that you are less than completely satisfied, we will make every effort to resolve the issue to your approval. Clearance Sale Items: All clearance items are considered FINAL, items are non returnable.
What payment methods do you accept?
You may pay with your Visa, MasterCard, Discover or you may also pay with a personal/business check (15day waiting period), cashier’s check or money order in the mail. Payment of one-half of the total order is required as a down-payment upon order confirmation on all custom design orders. The balance is due prior to shipping. You may use any of the following methods:
· submit your order using our (order forum icon),
· Email us at sales@blacksmithandcompany.com
· Phone us at 866.677.3950
What is the delivery time?
In most cases, due to the limited series editions, your jewelry is fabricated after you order it. This is due to different sizing need of our customers and our limited number collections must only be manufactured to the maximum number allotted. Standard turnaround time for Equator Series products are 10-14 days from the date of payment confirmation. Custom fabricated jewelry turnaround time vary and will be provide to the customer upon approval of the CAD design, large percentage of our gemstones are custom cut for each item. We also offer our signature series gemstone laser engraved with the company trademark, this is a complimentary service. We believe it allows you to make the statement of quality and workmanship in your jewelry and proves a high level of security for your purchase. This branding insures your gemstone was handpicked by our certified GIA Gemologist and cut by our award winning lapidaries. You will be informed of an estimated shipping date at the time your order is received and we have contacted you for confirmation. On the limited edition and semi-custom jewelry collections, the item may or may not be available immediately. Contact us for details.
How is my purchase packaged?
Your jewelry order will be packaged in a luxurious veneer presentation box. Your order can be gift wrapped as well, upon request.
How do you shipping?
Your order will be shipped free via Fed-Ex Next day domestic are only. We provide insurance for all U.S. orders up to 5000.00. Orders over 5000.00 will incur additional insurance charges. Shipping, handling and insurance on International orders is 200.00 and you should be aware that additional fees may levied by your country's Customs entity. Orders over 10000.00 will incur additional insurance charges.
What is signature delivery? In order for us to be able to insure your jewelry for its full value when we ship, it is required also that we obtain a signature from you upon delivery on all orders and for all Express shipments. This means that someone has to be at your shipping address to sign for the package, or the shipping company will leave you a slip with your tracking # and delivery options. You can then pick up your package the same night at your specified shipping company station nearest you or delivery will be re-attempted 2 more times before the package is sent back to us automatically. If package is returned due to non-pickup additional shipping charges will apply.
Can I ship to a P.O. Box?
Fed Ex, and UPS do not ship to PO Boxes, so please be sure to indicate a physical shipping address when ordering.
Do I pay sales tax?
No sales tax.
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