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Concierge Ordering Service
We value your business and have developed an ordering division to assist you in your internet
purchase. Blacksmith & Co. e-commerce site is designed to serve those clients who reside
domestically outside of our limited authorized boutiques or the international buyers. We
guarantee the same amounts of high level services to our e-commerce clients and a seamless
experience. Please review the VIP concierge ordering outline below:
1. Customer places order via blacksmithandcompany.com and will receive and order confirmation
via email.
2. A Concierge will contact you within 48hrs to confirm your order, present a tailor fitting proposal
to insure the product will be manufactured for your perfect fit. The concierge will explain additional
options and the non –charge options for semi custom work of the product selected. The concierge will
answer all questions on the company and/or the product. The concierge will inform you of the beginning
production date and the estimated time of delivery. We have found with our Equator series, women are
presenting the wedding bands to theirhusbands as a surprise gift via the wedding day or anniversary
date. Please inform your concierge so the date will be recorded and we can insure all contact will be
directed to the buyer.
3. Payment will be processed and a semi custom or custom contract, a final manufacturing contract listing
all the information on the product with a rendered picture of that product will be emailed and/or faxed
to the customer. The client will need to faxthe signed copies back to begin the designing and manufacturing
process.
4. The client will receive updates on the production time line and confirmation on estimated completion date.
5. Upon completion the product will be hand inspected by our Chief Designer, H. Gio Giovanni, to insure quality
control. If a diamond or gemstone was selected the material will be examined under a microscope to verify
quality and setting craftsmanship. If a problem is detected, the piece will be processed for expedited
re-manufacturing.
6. Product has passed quality control; it will be package in a luxurious veneer presentation box and prepared
for shipping.
7. Client will be informed of the shipping date and provided tracking information via clients preferred method
of contact.
Diamond Concierge Service
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Diamonds purchased through Blacksmith & Co. are accompanied by their original certificate,
also referred to as a diamond grading report, diamond dossier®, or diamond quality report.
An appraisal document can also be included upon request.
We have nearly 100,000 diamonds in our inventory, but have access to additional
diamonds as well. If you can't find a particular diamond that meets your requirements,
you may call a diamond consultant at 877-677-3950 for immediate help with your search.
Simply provide the information listed and a diamond consultant will perform a search and
contact you, typically within several hours
What is a Certificate?
A diamond certificate is prepared by an independent third party laboratory and verifies that a diamond
is genuine and provides an evaluation of a diamond's characteristics. A certificate will contain a complete
quality description of the diamond and will include information on shape, weight, color, clarity,
fluorescence, measurements, proportions and overall finish.
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| Shape and Cutting Style – The diamond shape and cutting style. |
| Measurement – The diamond dimensions in millimeters. |
| Weight – Weight of diamond listed to the nearest hundredth of a carat. |
| Depth – Depth (for round diamonds) and/or width (for fancy shapes) relative to diameter. |
| Table – Table facet (for round diamonds) and/or width (for fancy shapes) relative to diameter. |
| Girdle – Range of girdle thickness. |
| Culet – Appearance of culet facet. |
| Finish – Grades of polish and symmetry. |
| Clarity – Clarity grade determined under 10x magnification. |
| Clarity Plot – A map of the approximate size, type, and position of inclusions as viewed under a microscope. |
| Color – Grade of color. |
| Fluorescence – Color, and strength of color when diamond is viewed under UV light. |
| Comments – Description of additional diamond characteristics not mentioned in the report. |
SAMPLE GIA DIAMOND GRADING REPORT
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| 4Cs Diamond Guide |
The 4Cs diamond guide is provided to consumers as a reference for evaluating diamonds. The four most popular factors used to measure diamond quality are cut, color, clarity, and carat weight.
Once you have completed this section, you'll be ready to search our diamond database and select a diamond that's right for you |
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COLOR |
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CLARITY |
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CARAT WEIGHT |
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| Cut is the most important of the "Four Cs". Learn more about cut and its impact on brilliance and how to select the best cut for your budget. |
Colorless diamonds are the most desirable since they allow the most sparkle. Learn how color affects a diamond and how to choose the best stone for your budget. |
Clear diamonds create more brilliance and are more valuable. Learn how to find the best clarity grade for your budget. |
Carat is the most basic of the "Four Cs". Because large diamonds are more rare, they have a greater value. Learn how carat impacts price and the look of a diamond. |
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| The Appraisal and Certification Documents |
| An appraisal is a document stating the approximate retail replacement value of an item and is usually necessary for insurance purposes. In case of loss, theft, or damage, your insurance company will use the appraisal to provide an equal replacement of your item. In addition, your insurance company will also calculate your premium based on the retail replacement value in the appraisal. At your request, Blacksmith & Co. will provide a complimentary professional appraisal on diamond engagement ring purchases. |
What's in our Appraisal?
Our appraisals are written and signed by our in house GIA graduate Gemology experts, so you can be sure that the item you purchased is of the absolute finest quality. The center stone is inspected under magnification to ensure it matches the accompanying laboratory certificate. Side stones are also carefully inspected to ensure that they meet the strict standards of high quality set by Blacksmith & Co. In addition, our appraisal for diamond engagement rings contain valuable information, including:
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An accurate and complete description of the item being appraised |
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The precious metal used in the engagement setting |
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The shape, carat weight, color, clarity, and measurements of the center diamond |
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Name of independent laboratory certification and report number |
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Approximate retail replacement value |
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